Privacy Policy

Pocket Panda Early Learning Ltd (Pocket Panda) is committed to protecting your privacy. We will never sell or give out any of your information to any third-parties.

If you have any questions, please contact us.

The data controller for all Pocket Panda services is Amy Holmes.

Your Information
We use information you give us in a small number of specific ways.

  • Name, address and email address
    To deliver your purchases
    To send you order notifications
    To update you on our news, but only if you have given us specific permission to do so
    For fraud prevention
    For service and product review requests
    To process payments and refunds

  • Payment Information
    To process payments and refunds
    For fraud prevention

  • Product and Order History
    For customer support

  • Correspondence History
    For customer support
    To help us improve our services

  • Customer Account
    When creating an account on our website, we would ask you for your full name and email address. This is for identification, contact and account security. You will be able to save payment information within your account. You can amend or delete this at any time. You will be able to save address information within your account. You can amend or delete this at any time.

Sharing your Information
We will not sell your personal information to any third-parties, under any circumstances.

Some sharing of information is necessary:

  • Delivery and Shipping
    For delivery we must share your name and delivery address with shipping companies such as Royal Mail or Parcelforce.

  • Payment Service Providers
    Our payment service provider is Stripe. This is the preferred payment provider of Squarespace, which powers this website.

  • Fraud Prevention Agencies
    If required by law we must share your details with anti-fraud agencies.

  • Companies Approved by You
    If you choose, for example, Amazon Pay or PayPal to checkout, you are sharing personal information with those companies. These companies have their own privacy information.

Information Storage
We will keep the information you provide us as a customer for four years after the transaction.

Your Rights

  • You have the right to access all information we hold about you.

  • You have the right to change incorrect or incomplete data we hold about you.

  • You have the right to stop us processing your data.

  • You have the right to order us to stop processing your data.

  • You have the right to stop us sending you marketing information.

To exercise any of these rights, please contact Pocket Panda’s data controller, Amy Holmes, at hello@pocketpanda.co.uk

After this, if you remain unsatisfied that Pocket Panda has not complied with your rights, you can complain to the UK Information Commissioner.

Cookies
We use cookies on our website. Please see our cookie notice for more information.

Changes to our Privacy Policy
We may update this page if we make any changes to how we process your data.
Significant changes will be made easy to see.