Terms and Conditions

The following terms and conditions apply to all people using this website and / or purchasing from us. Use of the website implies consent to our terms and conditions. If you do not agree to these terms, please leave the website.

We are governed by the jurisdiction and laws of England.

Last Modified: 6th April 2021

Company Information
Pocket Panda Early Learning Ltd is a limited company (13311526). The company is run from 188 Bellingdon Road, Chesham, HP5 2NN, Buckinghamshire, UK by company director Amy Holmes. She can be contacted at hello@pocketpanda.co.uk.

Privacy Policy
Read our privacy policy

Cookie Notice
Read our cookie notice

Outbound links
This website may contain hyperlinks to other non-affiliated websites. These links are intended to offer users additional information. We have no control over the content or operation of those websites.

Intellectual Property
Pocket Panda owns the full rights to all its products and designs. The use of our artwork, designs, name, logo or the content of this website is prohibited without express permission.

Third Party Content
We will try to use limited third-party content and applications on this website. Content from third-party providers is not under our control.

Communications
Most communications made by us will be electronic. We will always encourage communication sent to us also to be electronic.

Terms of Sale
To purchase from our website, you must be least 16 years old, legally capable of entering into binding contracts, resident in a country with which we do business.

We process all card payments via Stripe.

For third-party payment services see:
Legal Agreements for PayPal Services
Amazon Payments UK User Agreement

Prices on our website include VAT but exclude delivery costs, which will be added to the total amount due. Any price changes will not affect orders already placed. We reserve the right to refuse or cancel orders.

On placing an order you will receive an email acknowledgement. The order will only be accepted once payment has cleared.

You will be subject to the policies and terms and conditions in force at the time that you place your order. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

The goods will be at your risk from the time of delivery. Ownership of goods will only pass to you when we receive full payment.

Promotions
We will occasionally use promotional discount codes. Each code will have its own unique terms including duration of availability, discount amount, goods applicable and usage limitations. Terms will be made clear at the time of issue. We can modify, suspend or terminate promotional codes at our discretion.

Import Duty
If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. You must comply with all applicable laws and regulations of the country for which the goods are destined.

Delivery
Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within a reasonable time. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Returns and Refunds
We gladly accept returns — contact us within 14 days of delivery and then dispatch items back within 30 days of original delivery.

We don't accept exchanges or cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged (unless they arrive damaged or defective): Custom or personalised orders; Digital downloads

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.